General
Welcome to our forum page, here you can discuss ideas and request features as well as chat to your fellow pet schedule users and are staff to.
129 results found
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1 vote
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Be able to upload a signed contact to file and alert us when contract not signed
We have paper contracts but it is hard to rember which customers have signed and which have not. To cover our backs it would be good to just take a pic and attach to there file and as a bonus have a contact signed button.
4 votesOur Service now supports Online contracts that can be signed.
Possible expansion to show a report on who has not signed contracts
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option to record if the customer has paid by card or cash so it shows up on the reports
for the accountant i need records of who paid card and who paid cash so it would be really helpful if you can record it in services so it shows up on the report when printed out.
5 votes -
Allow documents to be attached to a client's file.
Allow documents to be attached to a client's file. For instance, if a client provides a pet's vaccination information electronically, the ability to attach the document to a client or a specific client's pet would be helpful.
14 votes -
Financial report by groomer
Since some groomers are paid commission it would be a lot easier if you could get a financial report by groomer that totaled their total sales. Right now I have to add up all the transactions to get a total.
18 votes -
Highlight customers (different colour) who always rebook
Highlight customers (different colour) who always rebook on the day to easily see regulars and target emails for those who don't rebook
1 vote -
Option to email receipts
On services you have an option to print receipt. You should have option to email receipt too.
3 votes -
Booking/diary management. Would like a button above daily calendar when clicked on shows booking rules so staff can refer 2 (admin setup)
Free text area for admin to add/list/describe salon booking rules - so staff can click on (have drop down list) to remind them of booking rules.
We have different numbers of staff cover on different days and sometimes staff forget, so appts get made incorrectly. Currently my booking rules are written on a whiteboard but it would be super helpful to contain and have to hand this information within the diary - especially if on odd occasion am away from salon but might book a dog in.
1 votePlease could you let us know some of your rules, as this would give us better insight into possibly adding more options for bookings
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Client Details - continuity
When searching for a client or even creating a new one, there are various tabs.....one tab is appointments.
Why cant the system allow for an appointment to be made at this point instead of the long winded way it is set up now.
Instead, the client is created then we have to then select schedule to then make an appointment, select who for when we have just been in their file whilst creating it. Much quicker create a client profile AND book their first appointment at the same time.4 votes -
A cancellation list.
I have a note pad that gets flung around my salon with a cancellation list on. It would be handy if I had one connected to the software with a notes bit that we can note down when there future appointment is for.
18 votes -
22 votes
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6 votes
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Have online booking delete times/dates that are no longer available.
Have each service have a maximum capacity (eg boarding 5 runs, grooming 1 appt at a time per user) and when the capacity is reached, that date/ time is no longer available for an online booking customer to request. That way they can move on to the first available spot before sending the request.
31 votes -
26 votes
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Create video tutorials for how to use this software
It would be nice to be able to go to YouTube to watch how certain features work with this software.
2 votes -
16 votes
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To be able to just enable no show emails
I would like to just turn on no show emails/texts, without people having to receive confirmation, reminders and thank yous. I feel that is too many emails. It would be good to be able to send them an automatic no show email without having to turn on all the others.
2 votes -
One email only with all dogs listed when made under advanced appt option.
With 2 or more dogs in same family why send individual emails? One email with all dogs names listed would be best
12 votes -
HAVE THE PREVIOUS GROOMING NOTES AND SERVICE ON AT CHECKIN
HAVE THE PREVIUOUS GROOMING NOTES AVAILIABLE SO THAT WHEN SCHEDULING WE CAN DICUSS WITH THE CLIENT EXACTLY WHAT PREVIOUS GROOMS THEY HAD SO THEY CAN DECIDE EASIER WHAT THEY WANT IT IS ALSO EASIER IF WE CAN JUST CLICK ON A PREVIOUS GROOM AND USE IT FOR THE NEW GROOM INSTEAD OF REWRITING THIS WILL SAVE A LITTLE TIME
6 votes -
Loyalty overview
Have a quick easy to view number of how many times a customers has visited
4 votes
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