So at a glance you can see what types of services you have planned that day or week ie inc teeth cleaning or bath only or handstrip etc

We have paper contracts but it is hard to rember which customers have signed and which have not. To cover our backs it would be good to just take a pic and attach to there file and as a bonus have a contact signed button.

Currently every service you book is under a default time, but if you're just booking in a nail clip this takes 15 minutes, a wash is between 30mins to an hour, grooms are 1.5-2.5 hours. It's really annoying having to adjust each one manually when booking appointments and would be great if they were all automated. It would be even better if each breed had the option to set a time scale as dogs like border terriers take the maximum of an hour but cockapoos and large dogs take around 2

Noticed you can't book two dogs with the same owner, you have to come out to do the next dog for the owner

Highlight customers (different colour) who always rebook on the day to easily see regulars and target emails for those who don't rebook

On services you have an option to print receipt. You should have option to email receipt too.

for the accountant i need records of who paid card and who paid cash so it would be really helpful if you can record it in services so it shows up on the report when printed out.

Allow documents to be attached to a client's file. For instance, if a client provides a pet's vaccination information electronically, the ability to attach the document to a client or a specific client's pet would be helpful.

Since some groomers are paid commission it would be a lot easier if you could get a financial report by groomer that totaled their total sales. Right now I have to add up all the transactions to get a total.

Free text area for admin to add/list/describe salon booking rules - so staff can click on (have drop down list) to remind them of booking rules.

We have different numbers of staff cover on different days and sometimes staff forget, so appts get made incorrectly. Currently my booking rules are written on a whiteboard but it would be super helpful to contain and have to hand this information within the diary - especially if on odd occasion am away from salon but might book a dog in.

When searching for a client or even creating a new one, there are various tabs.....one tab is appointments.
Why cant the system allow for an appointment to be made at this point instead of the long winded way it is set up now.
Instead, the client is created then we have to then select schedule to then make an appointment, select who for when we have just been in their file whilst creating it. Much quicker create a client profile AND book their first appointment at the same time.

I have a note pad that gets flung around my salon with a cancellation list on. It would be handy if I had one connected to the software with a notes bit that we can note down when there future appointment is for.

a good idea to have a printable version of the day's grooms with notes, breed, notes , owners names and tel numbers, start and end time e

Have each service have a maximum capacity (eg boarding 5 runs, grooming 1 appt at a time per user) and when the capacity is reached, that date/ time is no longer available for an online booking customer to request. That way they can move on to the first available spot before sending the request.

We should be getting a notice that our acts are due for updating. Instead my acct was just locked until I updated, with no notice, and I cannot see my schedule. This is very stressful as PayPal will not allow me to just pay with my CC and I am waiting for my bank acct to be verified so I can add money to my PayPal acct. of which I’ve never had to do in order to update my Petstar acct.

Have a quick easy to view number of how many times a customers has visited