General
Welcome to our forum page, here you can discuss ideas and request features as well as chat to your fellow pet schedule users and are staff to.
-
System wont allow me to mark appointment as complete
I am trying to mark an appointment as complete, but the page keeps on telling me that "something broke". Please advize on how to fix this
1 vote -
1 vote
-
Show what service the client is getting on the schedule page without clicking on the appointment
So you dont have to click on each apointment to see what service they are getting, lets you have a quick look at what your day will be like and faster scheduling if double booking appointments.
28 votes -
Be able to add a "New Client" when checking the time they would like, rather than having to ask everyone if they have been before.
When someone calls, you always check the time they wold like if free. But if they are new, you have to create an account for them first, which means then leaving the schedule screen to enter a few details for the owner and dog, and going back to find the appointment time again.
If we could add a sort of "temporary" booking details, and compete a new account when the owner comes in, this could save a lot of swapping screens and questions for the client.
It would also avoid the risk of offending people if you don't remember them,…
21 votes -
Be able to book an appointment when on the client details
So the customer rings up (or is in front of you) you bring their details up and instead of the + sign at the top creating a new client why can it not make a new appointment. as you still have to go to the schedule and do it that way. it is very long winded.
22 votes -
Client Details - continuity
When searching for a client or even creating a new one, there are various tabs.....one tab is appointments.
Why cant the system allow for an appointment to be made at this point instead of the long winded way it is set up now.
Instead, the client is created then we have to then select schedule to then make an appointment, select who for when we have just been in their file whilst creating it. Much quicker create a client profile AND book their first appointment at the same time.1 vote -
NOTES section
As a salon we like to write notes of the dogs groom, blades used, cycle and price and if any issues.
Can this be repeated automatically instead of retyping each visit?1 vote -
Video to view to see what the benefits are of upgrading
Video tutorial to show existing users on basic package what they would receive if they upgraded
1 vote -
Hi there my system won’t save any appointments
Please can someone contact me
1 vote -
Show alert when booking, and add alert symbol to schedule view without having to hover each appointment
When booking an appointment, searching for a pet displays the alert symbol beside the name, but does not show the alert itself if the pet is selected. To see the alert we need to open the customer profile, which takes away the booking window, and adds time to the booking process.
Proposed solution: Have the alert pop up when the pet is selected in the search window while booking an appointment.
Related: In the schedule view, there is no indicator that a pet has an alert without hovering over the appointment. The information in alerts can dictate how you book…
0 votes
AdminPetstar
(Employee, Petstar)
responded
Hi, when you add the appointment and search for the pet, if you hoover over the (!) it will bring up the note.
-
2 votes
-
1 vote
-
a good idea to have a printable version of the day's grooms with notes, breed, notes , owners names and tel numbers, start and end time e
a good idea to have a printable version of the day's grooms with notes, breed, notes , owners names and tel numbers, start and end time e
3 votes -
8 votes
-
A cancellation list.
I have a note pad that gets flung around my salon with a cancellation list on. It would be handy if I had one connected to the software with a notes bit that we can note down when there future appointment is for.
8 votes -
Add a year calendar view..........
In schedule it would be useful to have a 12 month calendar pop up/drop down, as you would see at the bottom of a traditional diary. This would allow for a quick and easy way of booking appointments in advance. When a client asks for an appointment in say 6 weeks or 8 or 10 etc. When running a traditional diary this method was used on most appointments made.
3 votes -
change of e mail message
Hi we love your program, is it possible to change different message for different users as we run a dog training centre, and it would be great to send those customers reminders
1 vote -
Integrate with ePosNow to take payments.
ePosNow have many pet/grooming businesses that would benefit from this integration.
8 votes -
Holiday and Birthday emails
We hope that in the near future we will be able to automatically send out holiday e cards to all of our wonderful clients. It would be wonderful if we were able to have a small hand in the creation as well (ex. adding a picture and name). Thank you! Have a happy and peaceful holiday.
6 votes -
sales by groomer
Being able separate financial activity by groomer. It makes pay easier.
1 vote
- Don't see your idea?