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← Customer Feedback for Petstar

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129 results found

  1. "miss you" email set default to off not on

    currently its set to on, I find this very confusing. i'd like default to off for every customer as there are some I may not want back.

    2 votes
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  2. Syncing appointments made with Google calendar

    I would like to be able to book my clients all in one place. So when I Book an appointment through Petstar it syncs with my Google calendar.

    4 votes
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  3. An archive button

    Similar to the tombstone for inactive clients

    8 votes
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  4. Online Booking ‘only show dates/times available’

    Online bookings to show only dates/times available for each day.

    Currently when clients book online the customer can select any date regardless if bookings have already been taken or an event created.
    This creates more work having to contact the customer rather than just accepting the booking as it’s available

    14 votes
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  5. Split a dog between groomers (for those that use bathers)

    I am about to start employing a bather and would like to be able to schedule the dog in at a certain time with them and then a certain time with me so that we can visualise the day individually, but I don't want to do it in 2 seperate bookings as this will then confuse customers on what time their booking is actually for

    2 votes
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  6. Take me off your mailing list as Nix has died and we do have any other pets.

    1 vote
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  7. Have an alert to let you know if a client has signed a contract.

    It would be nice to know that a new client has signed terms & Conditions so you don’t have to remember to check.

    6 votes
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  8. In the settings for customer online appointment request, the option to select a resource ie the preferred groomer.

    Enable customers to select what groomer they want to groom their dog on the online customer Appointment request system.

    It would also be beneficial if there was a decline the appointment and notify the customer,

    4 votes
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    planned  ·  0 comments  ·  Admin →
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  9. More options in Colour template to make its more corporate to own websie

    More option on the colour of the template for booking to make more corporate. Currently only 3 options

    1 vote
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  10. A way to pay off by how they pay eg bacs, cash, card so you can run report per payment method.

    8 votes
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  11. move the new client button away from search as if you click in slightly the wrong place you get a new client screen

    2 votes
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  12. Prevent double booking

    Have a button that you can click if you dont want to double book yourself

    7 votes
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  13. Graphs

    Showing graphs of your appointments month by month so you can see the increase or decline to enable you to work out when you need to increase revenue or your harder months to allow you to prepare for them. And to have a an over view the longer you use shake your tail. For example an over view of the year to see dips and rises of customers.

    2 votes
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  14. have a 'how do you rate the service' sms

    1 vote
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  15. Option to turn off thank you emails

    I would like to send conformation emails but i don't want them receiving thank you messages as well after every groom! Especially people that have already re booked, they don't need a thank you email to tell them to re book. I would rather not have to stop marking grooms as complete so i can turn on confirmations.

    5 votes
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  16. Alert for new features

    Maybe send out an email or have an alert when you sign in. I don't know how long the contract feature has been there for. I've only just noticed it!

    1 vote
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  17. Allow Clients to sign contracts at appointment.

    It seems you have to email or text clients a link to electronically sign documents. It would be easier, especially for elder clients, to allow them to sign their contract in person on my tablet.

    11 votes
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  18. A text sent for no-shows

    All of our clients do not share or do not use their email so it would be nice to be able to send a text for no-show clients and also for rebooking clients we haven't seen in 4-6 weeks.

    4 votes
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  19. Be able to select the service type when booking an appointment and have time allocations for each service

    Currently every service you book is under a default time, but if you're just booking in a nail clip this takes 15 minutes, a wash is between 30mins to an hour, grooms are 1.5-2.5 hours. It's really annoying having to adjust each one manually when booking appointments and would be great if they were all automated. It would be even better if each breed had the option to set a time scale as dogs like border terriers take the maximum of an hour but cockapoos and large dogs take around 2

    7 votes
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  20. Be able to upload a signed contact to file and alert us when contract not signed

    We have paper contracts but it is hard to rember which customers have signed and which have not. To cover our backs it would be good to just take a pic and attach to there file and as a bonus have a contact signed button.

    4 votes
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