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← Customer Feedback for Petstar

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129 results found

  1. make the "we miss you" sms and email service specific and only if the client has not been in since the origional appointment

    I offer grooming as well as many other services. I want to send a "we miss you email" to my clients six weeks after their grooming appointment. I only want to send it to grooming clients and I only want to send it if they have not been in since that appointment. I think this should be possible

    8 votes
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  2. Pets behaviour drop down list

    Is it possible to expand the list of options or for us to tailor our own list?

    8 votes
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  3. An archive button

    Similar to the tombstone for inactive clients

    8 votes
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  4. Make a way of paying off the charge ie as BACS, cash or cheq so easier to cash up with financial report

    It would be much easier to cash up and work out how much to bank of each type if you could pay off as BACS, cheq or cash. Thanks

    7 votes
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  5. Better Navigation Links Between Pages

    I would like to be able to click on client names in the schedule/appointment screen and be taken to their client record. Often I have to go back to Client > Search for Client > Click on Client > Click On Pet > Click on Appointments to see how long they left between their last grooms or how much they were charged for a previous groom etc.

    Similarly for adding a new breed, if I'm in a client record adding a pet and the breed isn't already in the list (especially for crossbreeds and miniature versions) I have to cancel…

    7 votes
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  6. Client can confirm appointment when they receive reminder

    A button in the email reminders or "Reply Yes to confirm appt" in SMS reminders that allow the client to physically confirm, and have the schedule show them as confirmed if they do, from both the shedule view and in each appointment. We feel this would drastically decrease no-shows, and provide more time to fill appointments that forgot to cancel in good time.

    Possible suggestions on how to show this: perhaps a thin green bar across the top of the appointment (schedule view) or a green checkmark, or even the word "confirmed" or conf'd beside the time range. Conversely a…

    7 votes
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  7. Putting the Dogs Age next to the Date of Birth

    I have a lot of clients that do not know the age of their dog so a rough age would be really helpful not to mention I have Age-based prices so I don't get a lot of time to figure it out as I have Dyscalculia

    7 votes
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  8. Be able to select the service type when booking an appointment and have time allocations for each service

    Currently every service you book is under a default time, but if you're just booking in a nail clip this takes 15 minutes, a wash is between 30mins to an hour, grooms are 1.5-2.5 hours. It's really annoying having to adjust each one manually when booking appointments and would be great if they were all automated. It would be even better if each breed had the option to set a time scale as dogs like border terriers take the maximum of an hour but cockapoos and large dogs take around 2

    7 votes
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  9. Prevent double booking

    Have a button that you can click if you dont want to double book yourself

    7 votes
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  10. Have an alert to let you know if a client has signed a contract.

    It would be nice to know that a new client has signed terms & Conditions so you don’t have to remember to check.

    6 votes
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  11. HAVE THE PREVIOUS GROOMING NOTES AND SERVICE ON AT CHECKIN

    HAVE THE PREVIUOUS GROOMING NOTES AVAILIABLE SO THAT WHEN SCHEDULING WE CAN DICUSS WITH THE CLIENT EXACTLY WHAT PREVIOUS GROOMS THEY HAD SO THEY CAN DECIDE EASIER WHAT THEY WANT IT IS ALSO EASIER IF WE CAN JUST CLICK ON A PREVIOUS GROOM AND USE IT FOR THE NEW GROOM INSTEAD OF REWRITING THIS WILL SAVE A LITTLE TIME

    6 votes
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  12. Holiday and Birthday emails

    We hope that in the near future we will be able to automatically send out holiday e cards to all of our wonderful clients. It would be wonderful if we were able to have a small hand in the creation as well (ex. adding a picture and name). Thank you! Have a happy and peaceful holiday.

    6 votes
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  13. When Looking at the clinet list we should be able to see pet(s) photos

    6 votes
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  14. Create a selection of Sympathy emails to send to customers who animals have passed away.

    6 votes
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    under review  ·  2 comments  ·  Admin →
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  15. Program a time slot for indivual animals ie some grooms only take 1 hour some 2 so to be able to set a time for each client

    5 votes
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  16. allow documents to be attached to a customer's account. For instance, when vaccination records are provided.

    5 votes
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  17. Add credit card processing capabilities

    With add on options such as Stripe, PayPal, and more, allowing credit cards via the system simplifies end of day processing, close out and reconciliation. Partnering with companies such as Stripe allows integration with the online booking form and the ability to eliminate bounced checks, no shows, cancellation policies, etc.

    5 votes
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  18. Need more space in the cut note fields.

    Running out of space to document incidents and grooming records in each dog profile. More space is needed in each field to hold all recorded info.

    5 votes
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  19. "dog colour" in "details form"

    5 votes
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    under review  ·  0 comments  ·  Admin →
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  20. option to record if the customer has paid by card or cash so it shows up on the reports

    for the accountant i need records of who paid card and who paid cash so it would be really helpful if you can record it in services so it shows up on the report when printed out.

    5 votes
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